Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with, and what we can't. We publish research-based guides to casinos not on GamStop for adult readers in the UK, so most messages concern accuracy, listings or general questions about how the site works.
Before you write: what we can and cannot do
We are an independent information site. We do not run any casino, hold player accounts, process payments or handle withdrawals. That has a practical consequence for the most common type of message we receive.
- We can correct errors on our pages, answer questions about how we research and rank casinos, take feedback, and consider suggestions for topics.
- We cannot resolve a dispute with a casino, release a delayed withdrawal, reopen a closed account or recover funds. We have no access to any operator's records.
- We cannot lift, shorten or bypass a GAMSTOP exclusion. That is controlled by GAMSTOP and the person who registered.
How to reach the team
Use the contact route shown in the site header or footer, or the form or email address published alongside this page. We have not printed a separate address here so that you always reach the current, monitored channel. We do not publish a phone number or live chat, and we do not state a guaranteed reply time.
Please be wary of anyone claiming to be us on social media or messaging apps. We will never ask for your casino password, card details or a deposit.
What to include so we can act on it
- The page address or title you are writing about.
- The specific statement you think is wrong, unclear or out of date.
- Any evidence you have, such as a link to the casino's own terms or a screenshot with the date visible.
- The date you saw it. Bonus terms, payment options and limits change often, so dates matter.
Leave out passwords, full card numbers and identity documents. We never need them.
Common reasons to get in touch
| Reason | What we do |
|---|---|
| Bonus terms look different on the casino's site | Check the operator's current terms and update our page, noting the date of the check. |
| A payment method or feature is not available to you | Review the claim. Availability can vary by account and location, so we ask you to tell us what you saw. |
| Feedback on a ranking or review | Consider it against our review criteria. Rankings are editorial and commission does not buy position. |
| Partnership or listing enquiry | We may read it, but a commercial relationship does not decide rankings or ratings. |
| A problem with a casino payout or account | We cannot intervene. See the next section for where to go instead. |
If you have a problem with a casino
Start with the casino's own customer support and keep a written record: dates, amounts, transaction references and screenshots. If the reply is unsatisfactory, use the operator's formal complaints procedure, which should be described in its terms. Check which licence the casino says it holds and whether that regulator or an approved dispute service accepts complaints from players.
Be aware that casinos not on GamStop generally operate under overseas licences rather than a UK Gambling Commission licence. That means the protections and dispute routes available to you in Great Britain may differ from those at a UK-licensed site. Our guide to the best non GamStop casinos explains how we look at licensing, bonus conditions and payments.
If gambling is causing you harm
If gambling is affecting your money, relationships or mental health, please talk to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, and offers online chat. You can register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and gambling blocking software can add another layer on your devices. Deposit and loss limits and self-exclusion are available at reputable casinos. Gambling should not be treated as income or as a way to solve money problems.
You must be 18 or over to gamble. If you have registered with GAMSTOP, think carefully before seeking sites outside that scheme.
Corrections policy and fact-checking
Our pages were last fact-checked on 29 September 2026. We separate confirmed information from casino advertising, and we say when something is unresolved. Where you tell us something is wrong, we verify it against the casino's published terms before changing anything. We do not claim to have deposited, played or withdrawn at any casino.
Some pages carry affiliate links, and we may earn commission if you sign up through them. That does not affect how we rank or rate operators.
What happens after you send a message
A member of the team reads it. If it points to an error, we check it and update the page where the evidence supports it. If it is outside our remit, we will say so and, where we can, point you to a suitable organisation. We cannot promise an individual reply to every message, particularly to enquiries about casino account disputes, but factual corrections are treated as a priority.